Why reputation & review management matters right now.
Most Austin businesses ask for reviews sporadically and respond to negatives defensively. Both are wrong. The businesses winning the Local Pack ask on a schedule and respond to every review — positive, negative, and neutral — with a documented voice and SLA.
We design the review request timing per your customer lifecycle, wire it into your CRM or point-of-sale, publish response templates your team can actually use, and monitor the platforms that matter for your vertical — including the AI answer engines that now surface review sentiment in their responses.
Systematise generation. Humanise response.
Review generation should be automated. Review response should sound like a human — because it will be read by future customers, not just the reviewer.
We build the automation, write the response voice guide, and train your team so responses go out within 24 hours without sounding templated.
The disciplines that make this work.
Generation systems
Trigger-based review requests fired from your CRM at the exact right moment — post-service for HVAC, post-appointment for dental, post-delivery for e-commerce.
- Trigger map
- SMS + email templates
- QR + kiosk fallback assets
- Weekly volume dashboard
Response programmes
Voice guide, response templates by scenario, escalation ladder, and a 24-hour SLA on every review across every platform.
- Response voice guide
- Template library
- Escalation ladder
- SLA dashboard
Monitoring & removals
Continuous monitoring across Google, Yelp, Facebook, and vertical directories (Healthgrades, Avvo, Angi, BBB). Legitimate removal requests for policy-violating reviews.
- Alert configuration
- Weekly monitoring report
- Removal request programme
- Sentiment trend
Schema & syndication
Review schema on service and location pages, aggregate rating in SERP, and syndication of testimonial content across landing pages.
- Review + AggregateRating schema
- Testimonial page system
- Rich-result monitoring
Our proprietary approach.
Every stage feeds the next. More requests → more reviews → higher star average → better Local Pack rank → more customers → more review requests. Break the flywheel at any stage and the compounding stops.
- Step 01Ask
Automated request at the right moment in the customer lifecycle.
- Step 02Respond
24-hour SLA on every review across every platform.
- Step 03Amplify
Best reviews syndicated to landing pages via schema and testimonial modules.
- Step 04Defend
Monitor, escalate, and remove policy-violating reviews.
Deliverables, by cadence.
- Review responses (all platforms)
- New-review report
- Alerting review
- Sentiment analysis
- Competitor benchmarking
- Removal request batch
A staged roadmap.
- Weeks 1–3
Setup
- CRM / POS integration
- Trigger + template design
- Voice guide + escalation ladder
- Weeks 4–6
Launch
- Generation flows live
- Response SLA in effect
- First monitoring cycle
- Month 2+
Compound
- Volume + rating trending up
- Removals in progress
- Schema surfaced in SERP
Transparent pricing.
All engagements include a 30-day exit clause. If we're not the right fit, you keep every asset produced.
- Trigger + template design
- Voice guide
- Schema + syndication
- Response management
- Monitoring
- Monthly sentiment report
We turn away work that isn't a fit.
- Multi-location Austin & Texas service businesses
- Healthcare, legal, home services, automotive, hospitality
- Any brand where review volume or rating lags competitors
- Brands looking to buy fake reviews (Google will catch it; we won't help)
- Businesses unwilling to fix the underlying service issues driving negative reviews
Questions we get on every call.
Can you remove negative reviews?+
Only reviews that violate the platform's policy — spam, off-topic, conflict of interest, TOS violations. We can't remove legitimate negative feedback, but we can help you respond in a way that preserves trust with future readers.
How fast do reviews influence rankings?+
Google's Local Pack typically reflects review velocity changes within 4–8 weeks. Star average and total count both matter — velocity often matters more than either.
Do AI answer engines use reviews?+
Yes. ChatGPT, Perplexity, and Google's AI Overviews all summarise review sentiment in their answers about local businesses. We optimise for both traditional SERP and AI answer surfaces.
What platforms do you cover?+
Google (primary), Yelp, Facebook, and the top vertical directory for your industry (Healthgrades, Avvo, Angi, BBB, Cars.com, TripAdvisor, etc.).
Do you write fake reviews?+
Never. It violates every platform's TOS, Google will detect it, and it destroys the exact trust signal you're trying to build.
Ready to run reputation & review management as a system?
Book a free strategy call. We'll audit your current footprint and tell you honestly whether we're the right fit.
Book a strategy call →