Why reputation management & review systems matters right now.
In the local pack, reviews are the primary tiebreaker. Proximity and relevance get you into the consideration set; review velocity and rating get you the click.
Most businesses treat reviews as a byproduct of luck. We treat them as a product surface. We build the systems that ask at the right time, monitor the sentiment in real-time, and project that proof onto your website and GBP.
Review velocity is a ranking signal.
Google rewards businesses that are active and trusted. A profile with 500 old reviews loses to a profile with 50 new ones. Velocity matters as much as volume.
We don't just 'manage' your reputation; we engineer the velocity that keeps you at the top of the Austin map pack.
The disciplines that make this work.
Review Generation
Automated flows that trigger SMS and email requests at the moment of peak customer satisfaction.
- SMS/Email templates
- Workflow triggers
- In-person QR kits
Sentiment Monitoring
Real-time alerts for new reviews across GBP, Yelp, and industry-specific sites.
- Alert system
- Monthly sentiment report
- Competitor benchmark
Response Playbooks
Pre-approved templates for positive and negative reviews that reinforce entity keywords.
- Response library
- Crisis protocol
- Keyword-rich templates
Our proprietary approach.
A four-stage cycle: Capture (at fulfillment), Monitor (across surfaces), Respond (with intent), and Project (via schema).
- Step 01Capture
Automated requests triggered by your CRM or payment system.
- Step 02Monitor
Centralized feed of every mention and review.
- Step 03Respond
Expert responses that handle feedback and signal relevance.
- Step 04Project
Review schema that pulls stars into your organic results.
Deliverables, by cadence.
- New review alerts
- Response drafting
- Velocity check
- Sentiment analysis
- Competitor review scan
- Schema health check
A staged roadmap.
- Weeks 1–2
Setup
- Audit existing reviews
- Integrate request triggers
- Draft response library
- Month 1+
Active
- Launch automated flows
- Weekly response management
- Monthly reporting
Transparent pricing.
All engagements include a 30-day exit clause. If we're not the right fit, you keep every asset produced.
- Automated requests
- Response management
- Monthly reporting
- Multi-location monitoring
- Custom CRM integration
- Dedicated analyst
We turn away work that isn't a fit.
- Service businesses where local pack visibility is the primary lead driver
- Brands with high transaction volume but low review participation
- Companies recovering from a period of negative sentiment
- B2B SaaS with no local intent
- Businesses without a Google Business Profile
Engagements running this discipline.
Grew organic visibility for an auto repair brand from a low authority baseline to 2.6K ranking keywords and 1.9K monthly organic visits in six months.
Scaled a legacy European auto-repair specialist to 6.1K monthly organic visits and 7K ranking keywords via technical SEO and authority building.
Questions we get on every call.
Can you remove bad reviews?+
We can report reviews that violate terms of service, but we cannot 'delete' legitimate negative feedback. We focus on burying negatives with a high velocity of new positives.
Does this integrate with my CRM?+
Yes, we support most common CRMs and payment processors (ServiceTitan, Housecall Pro, Stripe, Square) to trigger requests automatically.
Ready to run reputation management & review systems as a system?
Book a free strategy call. We'll audit your current footprint and tell you honestly whether we're the right fit.
Book a strategy call →